MOOC 商务英语视听说(哈尔滨学院)1452449163 最新慕课完整章节测试答案
Unit 1 On the Phone
文章目录
Quiz for Unit 1
1、单选题：
A business call should be made ____________.
选项：
A: A. during the holidays
B: B. during the working hours
C: C. during the rest time
D: D. during the dinner time
答案: 【 B. during the working hours】
2、单选题：
We should not say “________” when we answer the phone.
选项：
A: A. Who is speaking, please?
B: B. Where are you calling from?
C: C. Who are you?
D: D. Who's that?
答案: 【 C. Who are you? 】
3、单选题：
If the one you want is not available on the phone, you can take a message by leaving some basic information except ________.
选项：
A: A. the name
B: B. the company you are from
C: C. the purpose of the call
D: D. the company you call
答案: 【 D. the company you call】
4、单选题：
If there is something wrong with the phone or telephone line when you make a call, you can use the following expressions except _____.
选项：
A: A. The phone is in order.
B: B. She has changed her telephone number
C: C. I've tried to get through several times but it's always engaged.
D: D. Sorry, we were cut off.
答案: 【 A. The phone is in order.】
5、单选题：
If you ask for someone during a business call, you can use the following expressions except _______.
选项：
A: A. Could I speak to someone in the Sales Department, please?
B: B. Is someboby in?
C: C. Hello, is Jack in the office?
D: D. Please connect me with the Export Department.
答案: 【 B. Is someboby in?】
6、单选题：
When introducing yourself, you should not say: “__________.”
选项：
A: A. This is Ken.
B: B. Ken speaking.
C: C. Hello, this is Paul Smith from Sparkle International.
D: D. I am ....
答案: 【 D. I am ....】
7、单选题：
At the beginning of a business call, you should introduce yourself by _______.
选项：
A: A. saying “Hello, this is xxx from xxx company speaking.”
B: B. saying “Hello, I am xxx from xxx company speaking. ”
C: C. waiting to be asked.
D: D. Just speaking out your name.
答案: 【 A. saying “Hello, this is xxx from xxx company speaking.”】
8、单选题：
During the business call, if you are not so sure about the information, you can say the following sentences except ________
选项：
A: A. “I believe I am right.”
B: B. “I didn't catch your name. Would you please spell it?”
C: C. “Could you spell that, please?”
D: D. “I'd like you to repeat that number, please.”
答案: 【 A. “I believe I am right.”】
9、单选题：
You can end a business call by using the following expressions except _______.
选项：
A: A. Sorry, I must ring off now. I've got a call on the other line.
B: B. I look forward to meeting you/ hearing from you soon.
C: C. I think that's all, bye then.
D: D. The phone is out of order.
答案: 【 D. The phone is out of order.】
10、单选题：
When making preparations for a business call, which of the following is not right?
选项：
A: A. Review written material first.
B: B. Make a list of all the possible questions and answers.
C: C. Be clear about what information you need.
D: D. Pick up the phone immediately in case that you forget.
答案: 【 D. Pick up the phone immediately in case that you forget.】
11、判断题：
A business call should not be longer than 1 minute.
选项：
A: 正确
B: 错误
答案: 【 错误】
12、判断题：
During the business call we should stick to the subject and do not allow the conversation to drag out with meaningless chatter.
选项：
A: 正确
B: 错误
答案: 【 正确】
13、判断题：
When you feel necessary to make a business call, pick up your phone immediately in case that you forget.
选项：
A: 正确
B: 错误
答案: 【 错误】
14、判断题：
You should try to speak as loud as possible on the phone so as to make yourself heard clearly.
选项：
A: 正确
B: 错误
答案: 【 错误】
15、判断题：
In business calls if the person you want is not available, try to leave a message as detailed as possible.
选项：
A: 正确
B: 错误
答案: 【 错误】
Unit 2 At a Meeting
Quiz for Unit 2
1、单选题：
The following is a checklist of major elements essential for meeting effectiveness except _______.
选项：
A: A. purpose and participant
B: B. structure、agenda、location and time
C: C. responsibilities and confirmation
D: D. minutes and refreshments
答案: 【 D. minutes and refreshments】
2、单选题：
A minute is a summarized or condensed _____ of what has taken place in meeting.
选项：
A: A. writing
B: B. record
C: C. notebook
D: D. time
答案: 【 B. record 】
3、单选题：
A well-planned agenda, posted ground rules, using a bin and ______ are the four most important keys to running the effective meetings.
选项：
A: A. a minute
B: B. a summary
C: C. an introduction
D: D. the meeting leader
答案: 【 B. a summary 】
4、单选题：
The _____ is responsible for seeing that the planning gets done, not necessarily for doing it.
选项：
A: A. stuff
B: B. coworker
C: C. leader
D: D. participant
答案: 【 C. leader 】
5、单选题：
There are some of the drawbacks of meetings except ________.
选项：
A: A. More time is required than if one person makes the decisions.
B: B. There’s more talk (sometimes irrelevant and repetitive).
C: C. There’s more group pressure.
D: D. There’re more discussions.
答案: 【 D. There’re more discussions.】
6、单选题：
_____ may record review of the past activities, new decisions and polices, and provide the decision-making process.
选项：
A: A. A minute
B: B. An agenda
C: C. A recorder
D: D. A summary
答案: 【 A. A minute 】
7、单选题：
_____ is a written record to be kept for future reference.
选项：
A: A. A summary
B: B. An agenda
C: C. A recorder
D: D. A minute
答案: 【 D. A minute】
8、单选题：
A meeting minute includes the following elements except ________.
选项：
A: A. the name of the organization
B: B. the place, date and time of the meeting
C: C. the name of the person presiding
D: D. all the details
答案: 【 D. all the details】
9、单选题：
During the meeting, what should a chairperson first do?
选项：
A: A. He should first present the purpose of the meeting.
B: B. He should first focus on the main issues.
C: C. He s