2024知到答案 玩转酒店英语 完整智慧树网课章节测试答案
第一章 单元测试
1、多选题：
Service procedure for a reservationist.（ ）。
选项：
A:Form reservation record
B:Search for rooms available on computer.
C:Get the further information from the guests: Name, phone number
D:Ask the guests for reservation information.
E:Confirm the reservation
F:Greet the guests.
G:Express your wishes.
答案: 【Form reservation record;Search for rooms available on computer.;Get the further information from the guests: Name, phone number;Ask the guests for reservation information.;Confirm the reservation;Greet the guests.;Express your wishes.】
2、多选题：
How to ask the room types?（ ）
选项：
A:What kind of room would you like?
B:What it the room rate?
C:What sort of room would you like?
答案: 【What kind of room would you like?;What sort of room would you like?】
3、多选题：
Which sentence is unfriendly or impolite?（ ）
选项：
A:It is my pleasure.
B:What’s your name?
C:You can read it yourself.
答案: 【What’s your name?;You can read it yourself.】
4、多选题：
Check-in procedures（ ）
选项：
A:Greet the guests.
B:Give the guest the room key.
C:Ask the guest how they will pay.
D:Find the reservation on the computer for confirmation.
E:Ask the guest to show his identification and to fill out the registration form.
F:Express best wishes.
G:Ask the guest whether he or she has made a reservation with the hotel.
答案: 【Greet the guests.;Give the guest the room key.;Ask the guest how they will pay.;Find the reservation on the computer for confirmation.;Ask the guest to show his identification and to fill out the registration form.;Express best wishes.;Ask the guest whether he or she has made a reservation with the hotel.】
5、多选题：
When guests arrive at the reception desk, the receptionists should greet them politely and without any delay.Which sentence is not suitable for welcoming guests?（ ）
选项：
A:Could I have your name,please?
B:Hello, sir. What do you want?
C:Hello,Mr. Miller. Back again?
D:How old are you?
答案: 【Could I have your name,please?;Hello, sir. What do you want?;Hello,Mr. Miller. Back again?;How old are you?】
6、单选题：
What is triple room?( )
选项：
A:Room for two people with a double bed
B:Room for three people with a double bed and a single bed or three single beds
C:Room for a family with children with four or more beds
答案: 【Room for three people with a double bed and a single bed or three single beds】
7、单选题：
Mr. Brown wants to reserve ( )for his wife and two daughters.
选项：
A:A suite
B:Twin room
C:A family room
答案: 【A family room】
8、单选题：
What kind of room would you like?( )
选项：
A:I’d like a double room
B:I like red best
C:Have a nice day.
答案: 【I’d like a double room】
9、单选题：
What is suite?( )
选项：
A:A set of two or more rooms including at least one bedroom and a sitting room.
B:Room for one person with a single bed.
C:A small suite with a sitting room
答案: 【A set of two or more rooms including at least one bedroom and a sitting room.】
10、单选题：
What is presidential suite?( )
选项：
A:A suite that has more than 5 rooms with luxurious fittings and decorations
B:A suite that has 2 or 3 rooms with one living room ,one bedroom
C:Two or more hotel rooms located side by side without private connecting doors
答案: 【A suite that has more than 5 rooms with luxurious fittings and decorations】
11、多选题：
Service procedure for a reservationist.（ ）。
选项：
A:Search for rooms available on computer.
B:Form reservation record
C:Get the further information from the guests: Name, phone number
D:Ask the guests for reservation information.
E:Confirm the reservation
F:Express your wishes.
G:Greet the guests.
答案: 【Search for rooms available on computer.;Form reservation record;Get the further information from the guests: Name, phone number;Ask the guests for reservation information.;Confirm the reservation;Express your wishes.;Greet the guests.】
12、多选题：
Which sentence is unfriendly or impolite?（ ）
选项：
A:You can read it yourself.
B:What’s your name?
C:It is my pleasure.
答案: 【You can read it yourself.;What’s your name?】
13、多选题：
Check-in procedures（ ）
选项：
A:Ask the guest how they will pay.
B:Ask the guest whether he or she has made a reservation with the hotel.
C:Find the reservation on the computer for confirmation.
D:Ask the guest to show his identification and to fill out the registration form.
E:Express best wishes.
F:Give the guest the room key.
G:Greet the guests.
答案: 【Ask the guest how they will pay.;Ask the guest whether he or she has made a reservation with the hotel.;Find the reservation on the computer for confirmation.;Ask the guest to show his identification and to fill out the registration form.;Express best wishes.;Give the guest the room key.;Greet the guests.】
14、多选题：
When guests arrive at the reception desk, the receptionists should greet them politely and without any delay.Which sentence is not suitable for welcoming guests?（ ）
选项：
A:Hello, sir. What do you want?
B:How old are you?
C:Hello,Mr. Miller. Back again?
D:Could I have your name,please?
答案: 【Hello, sir. What do you want?;How old are you?;Hello,Mr. Miller. Back again?;Could I have your name,please?】
15、多选题：
Service procedure for a reservationist.（ ）。
选项：
A:Confirm the reservation
B:Ask the guests for reservation information.
C:Greet the guests.
D:Search for rooms available on computer.
E:Express your wishes.
F:Get the further information from the guests: Name, phone number
G:Form reservation record
答案: 【Confirm the reservation;Ask the guests for reservation information.;Greet the guests.;Search for rooms available on computer.;Express your wishes.;Get the further information from the guests: Name, phone number;Form reservation record】
16、多选题：
How to ask the room types?（ ）
选项：
A:What sort of room would you like?
B:What kind of room would you like?
C:What it the room rate?
答案: 【What sort of room would you like?;What kind of room would you like?】
17、多选题：
Check-in procedures（ ）
选项：
A:Give the guest the room key.
B:Express best wishes.
C:Ask the guest how they will pay.
D:Ask the guest to show his identification and to fill out the registration form.
E:Ask the guest whether he or she has made a reservation with the hotel.
F:Find the reservation on the computer for confirmation.
G:Greet the guests.
答案: 【Give the guest the room key.;Express best wishes.;Ask the guest how they will pay.;Ask the guest to show his identification and to fill out the registration form.;Ask the guest whether he or she has made a reservation with the hotel.;Find the reservation on the computer for confirmation.;Greet the guests.】
18、多选题：
When guests arrive at the reception desk, the receptionists should greet them politely and without any delay.Which sentence is not suitable for welcoming guests?（ ）
选项：
A:Could I have your name,please?
B:How old are you?
C:Hello, sir. What do you want?
D:Hello,Mr. Miller. Back again?
答案: 【Could I have your name,please?;How old are you?;Hello, sir. What do you want?;Hello,Mr. Miller. Back again?】
19、多选题：
Service procedure for a reservationist.（ ）。
选项：
A:Search for rooms available on computer.
B:Get the further information from the guests: Name, phone number
C:Express your wishes.
D:Ask the guests for reservation information.
E:Confirm the reservation
F:Form reservation record
G:Greet the guests.
答案: 【Search for rooms available on computer.;Get the further information from the guests: Name, phone number;Express your wishes.;Ask the guests for reservation information.;Confirm the reservation;Form reservation record;Greet the guests.】
20、多选题：
Check-in procedures（ ）
选项：
A:Give the guest the room key.
B:Ask the guest to show his identification and to fill out the registration form.
C:Greet the guests.
D:Express best wishes.
E:Ask the guest how they will pay.
F:Find the reservation on the computer for confirmation.
G:Ask the guest whether he or she has made a reservation with the hotel.
答案: 【Give the guest the room key.;Ask the guest to show his identification and to fill out the registration form.;Greet the guests.;Express best wishes.;Ask the guest how they will pay.;Find the reservation on the computer for confirmation.;Ask the guest whether he or she has made a reservation with the hotel.】
21、多选题：
When guests arrive at the reception desk, the receptionists should greet them politely and without any delay.Which sentence is not suitable for welcoming guests?（ ）
选项：
A:Hello,Mr. Miller. Back again?
B:Hello, sir. What do you want?
C:Could I have your name,please?
D:How old are you?
答案: 【Hello,Mr. Miller. Back again?;Hello, sir. What do you want?;Could I have your name,please?;How old are you?】
22、多选题：
Service procedure for a reservationist.（ ）。
选项：
A:Form reservation record
B:Search for rooms available on computer.
C:Confirm the reservation
D:Ask the guests for reservation information.
E:Greet the guests.
F:Get the further information from the guests: Name, phone number
G:Express your wishes.
答案: 【Form reservation record;Search for rooms available on computer.;Confirm the reservation;Ask the guests for reservation information.;Greet the guests.;Get the further information from the guests: Name, phone number;Express your wishes.】
23、多选题：
Check-in procedures（ ）
选项：
A:Greet the guests.
B:Express best wishes.
C:Ask the guest to show his identification and to fill out the registration form.
D:Find the reservation on the computer for confirmation.
E:Ask the guest whether he or she has made a reservation with the hotel.
F:Ask the guest how they will pay.
G:Give the guest the room key.
答案: 【Greet the guests.;Express best wishes.;Ask the guest to show his identification and to fill out the registration form.;Find the reservation on the computer for confirmation.;Ask the guest whether he or she has made a reservation with the hotel.;Ask the guest how they will pay.;Give the guest the room key.】
24、多选题：
When guests arrive at the reception desk, the receptionists should greet them politely and without any delay.Which sentence is not suitable for welcoming guests?（ ）
选项：
A:How old are you?
B:Could I have your name,please?
C:Hello, sir. What do you want?
D:Hello,Mr. Miller. Back again?
答案: 【How old are you?;Could I have your name,please?;Hello, sir. What do you want?;Hello,Mr. Miller. Back again?】
第二章 单元测试
1、多选题：
What are the facilities in the hotel room?（ ）
选项：
A:mini-bar
B:Air-conditioner
C:lamp
D:wardrobe
答案: 【mini-bar;Air-conditioner;lamp;wardrobe】
2、多选题：
What are the service procedures fro a room attendant about room cleaning?（ ）
选项：
A:Express your wishes to guests
B:Greet the guests and ask whether to clean their rooms now.
C:Clean the room.
答案: 【Express your wishes to guests;Greet the guests and ask whether to clean their rooms now.;Clean the room.】
3、多选题：
A room attendant is knocking at the door of a guest room. She wants to clean the room. What might she say?（ ）
选项：
A:I’ll make your room while you are out.
B:May I clean the room now ?
C:Would you like me to clean your room now?
D:What time would you like me to straighten up your room?
答案: 【I’ll make your room while you are out.;May I clean the room now ?;Would you like me to clean your room now?;What time would you like me to straighten up your room?】
4、多选题：
What should be on the laundry list?（ ）
选项：
A:pillows
B:blouse
C:sheets
D:suits
答案: 【blouse;suits】
5、多选题：
Which one is housekeeping employee?（ ）
选项：
A:room attendant
B:Laundry attendant
C:Front desk receptionist
D:Concierge
答案: 【room attendant;Laundry attendant】
6、单选题：
The guest doesn’t have to pay the room.( )
选项：
A:skipper
B:late check out
C:complimentary
答案: 【complimentary】
7、单选题：
Put the following words in the correct order to make a sentence.( )be/will/paying/how/you
选项：
A:How you will be paying?
B:How will be you paying?
C:How will you be paying?
答案: 【How will you be paying?】
8、单选题：
Which one is the similar meaning with the following sentence?( )
选项：
A:I’m sorry,sir. I can’t understand you.
B:I’m sorry,sir. The line is engaged.
C:I’m sorry,sir. I promise it won’t happen.
D:I’m sorry, sir. The line is busy.
答案: 【I’m sorry,sir. I can’t understand you.】
9、单选题：
Put the following sentence into ChineseOur hotel is an international first-class hotel with well-equipped facilities.（ ）
选项：
A:我们酒店是国内一流的酒店。
B:我们酒店是一家设施完备的国际一流的酒店。
C:我们酒店是国际一流的酒店。
答案: 【我们酒店是一家设施完备的国际一流的酒店。】
10、单选题：
what is the surname?()
选项：
A:first name
B:family name
C:given name
答案: 【family name】
11、多选题：
What are the facilities in the hotel room?（ ）
选项：
A:Air-conditioner
B:lamp
C:mini-bar
D:wardrobe
答案: 【Air-conditioner;lamp;mini-bar;wardrobe】
12、多选题：
What are the service procedures fro a room attendant about room cleaning?（ ）
选项：
A:Greet the guests and ask whether to clean their rooms now.
B:Clean the room.
C:Express your wishes to guests
答案: 【Greet the guests and ask whether to clean their rooms now.;Clean the room.;Express your wishes to guests】
13、多选题：
A room attendant is knocking at the door of a guest room. She wants to clean the room. What might she say?（ ）
选项：
A:What time would you like me to straighten up your room?
B:May I clean the room now ?
C:Would you like me to clean your room now?
D:I’ll make your room while you are out.
答案: 【What time would you like me to straighten up your room?;May I clean the room now ?;Would you like me to clean your room now?;I’ll make your room while you are out.】
14、多选题：
What should be on the laundry list?（ ）
选项：
A:pillows
B:suits
C:blouse
D:sheets
答案: 【suits;blouse】
15、多选题：
Which one is housekeeping employee?（ ）
选项：
A:Laundry attendant
B:room attendant
C:Front desk receptionist
D:Concierge
答案: 【Laundry attendant;room attendant】
16、多选题：
What are the facilities in the hotel room?（ ）
选项：
A:Air-conditioner
B:mini-bar
C:lamp
D:wardrobe
答案: 【Air-conditioner;mini-bar;lamp;wardrobe】
17、多选题：
What are the service procedures fro a room attendant about room cleaning?（ ）
选项：
A:Greet the guests and ask whether to clean their rooms now.
B:Express your wishes to guests
C:Clean the room.
答案: 【Greet the guests and ask whether to clean their rooms now.;Express your wishes to guests;Clean the room.】
18、多选题：
A room attendant is knocking at the door of a guest room. She wants to clean the room. What might she say?（ ）
选项：
A:I’ll make your room while you are out.
B:Would you like me to clean your room now?
C:May I clean the room now ?
D:What time would you like me to straighten up your room?
答案: 【I’ll make your room while you are out.;Would you like me to clean your room now?;May I clean the room now ?;What time would you like me to straighten up your room?】
19、多选题：
What are the facilities in the hotel room?（ ）
选项：
A:lamp
B:mini-bar
C:wardrobe
D:Air-conditioner
答案: 【lamp;mini-bar;wardrobe;Air-conditioner】
20、多选题：
What are the service procedures fro a room attendant about room cleaning?（ ）
选项：
A:Clean the room.
B:Express your wishes to guests
C:Greet the guests and ask whether to clean their rooms now.
答案: 【Clean the room.;Express your wishes to guests;Greet the guests and ask whether to clean their rooms now.】
21、多选题：
A room attendant is knocking at the door of a guest room. She wants to clean the room. What might she say?（ ）
选项：
A:Would you like me to clean your room now?
B:May I clean the room now ?
C:What time would you like me to straighten up your room?
D:I’ll make your room while you are out.
答案: 【Would you like me to clean your room now?;May I clean the room now ?;What time would you like me to straighten up your room?;I’ll make your room while you are out.】
22、多选题：
What are the facilities in the hotel room?（ ）
选项：
A:Air-conditioner
B:wardrobe
C:mini-bar
D:lamp
答案: 【Air-conditioner;wardrobe;mini-bar;lamp】
23、多选题：
A room attendant is knocking at the door of a guest room. She wants to clean the room. What might she say?（ ）
选项：
A:I’ll make your room while you are out.
B:Would you like me to clean your room now?
C:What time would you like me to straighten up your room?
D:May I clean the room now ?
答案: 【I’ll make your room while you are out.;Would you like me to clean your room now?;What time would you like me to straighten up your room?;May I clean the room now ?】