2024知到答案 商务英语视听说（山东外国语职业技术大学） 完整智慧树网课章节测试答案

第二章 单元测试

1、多选题：
Which of following topics you can discuss in small talk ? ( )
选项：
A:Transport
B:Food and drinks
C:Illness
D:Holidays
答案: 【Transport;
Food and drinks;
Holidays】

2、多选题：
Accounting department is responsible for ( )
选项：
A:Planning finances
B:Reviewing finances
C:Accounting finances
D:Auditing finances
答案: 【Planning finances;
Accounting finances;
Auditing finances】

3、判断题：
Human resources department is responsible for recruiting the right people with the required skills, qualifications and experience. ( )
选项：
A:错
B:对
答案: 【对】

4、判断题：
Marketing is concerned with fulfilling customers’ needs at the right price. ( )
选项：
A:错
B:对
答案: 【对】

5、判断题：
Human resources department is responsible for interacting with customers regarding inquires, complains and orders. ( )
选项：
A:对
B:错
答案: 【错】

6、判断题：
Human resources department is responsible for determining the salary and wages of different positions in the company. ( )
选项：
A:对
B:错
答案: 【对】

7、判断题：
The officers’ meeting is the authority of the company.( )
选项：
A:错
B:对
答案: 【错】

8、判断题：
Small talk is light , formal conversation.( )
选项：
A:错
B:对
答案: 【错】

9、判断题：
Small talk is vital for a situation where silence would be awkward and uncomfortable, but where in-depth and personal conversations would be inappropriate.( )
选项：
A:错
B:对
答案: 【对】

10、判断题：
You can ask a close-ended question in small talk ( )
选项：
A:错
B:对
答案: 【错】

11、单选题：
In telephone communication, information is delivered by ( ).
选项：
A:verbal information
B:body language
C:facial expressions
D:all of the above
答案: 【verbal information】

12、单选题：
Which is not necessary to write down when taking a message? ( )
选项：
A:duration of the conversation
B:name of the recipient
C:Purpose of the caller
D:name and company of the caller
答案: 【duration of the conversation】

13、单选题：
Which of the following is proper in telephone communication? ( )
选项：
A:Speak as loudly as you can to make you heard.
B:Answer the call in noisy street.
C:Hang up whenever you want.
D:Pick up the telephone within 3 rings.
答案: 【Pick up the telephone within 3 rings.】

14、多选题：
“ ( )”indicates that the speaker wants to finish the conversation.
选项：
A:What can I do for you?
B:Thank you.
C:It is nice to talk to you.
D:Good morning. This is Alice.
答案: 【Thank you.;
It is nice to talk to you.】

15、多选题：
What can you do to avoid mistakes while taking a message for other? ( )
选项：
A:Skip anything that you miss.
B:Ask the caller to spell names.
C:Ask the caller to repeat.
D:Read information back to the call.
答案: 【Ask the caller to spell names.;
Ask the caller to repeat.;
Read information back to the call.】

16、多选题：
A telephone conversation usually start with ( ).
选项：
A:Sales department. What can I do for you?
B:Wait a minute, please.
C:Thanks for calling.
D:Good morning. This is Alice. May I speak to Linda?
答案: 【Sales department. What can I do for you?;
Good morning. This is Alice. May I speak to Linda?】

17、判断题：
The only difference between face-to-face communication and telephone communication is that both of the speakers cannot see each other. ( )
选项：
A:对
B:错
答案: 【错】

18、判断题：
Try to speak in elegant and fluent language over the phone to show your language proficiency .( )
选项：
A:错
B:对
答案: 【错】

19、判断题：
You should write as quickly as possible to catch every single word by the speaker while taking a message.( )
选项：
A:对
B:错
答案: 【错】

20、判断题：
If you dialed a wrong number, you can directly hang up to avoid embarrassment.( )
选项：
A:错
B:对
答案: 【错】

21、单选题：
Did you see the notice that is being________ in the office? ( )
选项：
A:circulation
B:circulated
C:circulate
D:circulating
答案: 【circulated】

22、单选题：
It’s so_______ that I feel it’s just a waste of time. ( )
选项：
A:unefficient
B:efficient
C:efficience
D:inefficient
答案: 【inefficient】

23、单选题：
At least people are______, and we did put together some useful proposals last season. ( )
选项：
A:communicating
B:communication
C:communicated
D:communiacte
答案: 【communicating】

24、单选题：
In your meeting invitation, clearly state_______. （ ）
选项：
A:the agenda of the meeting
B:profile of the company
C:price of participating the meeting
D:content of the meeting
答案: 【the agenda of the meeting】

25、单选题：
The agenda should_____ the order of items and an estimated amount of time for each item.（ ）
选项：
A:indicated
B:indicate
C:indicting
D:indication
答案: 【indicate】

26、单选题：
If more than one person is going to ______ during the meeting, the agenda should indicate whose turn it is to “have the floor”. ( )
选项：
A:spoken
B:speak
C:speaking
D:to speak
答案: 【speak】

27、单选题：
In some cases, it may be used to forward the agenda to ______（attend）before the meeting. ( )
选项：
A:attend
B:attender
C:attendee
D:attendees
答案: 【attendees】

28、单选题：
What are the _______for the equipment? （ ）
选项：
A:require
B:requirements
C:requirement
D:requiring
答案: 【requirements】

29、多选题：
A meeting agenda includes elements such as ______.( )
选项：
A:people who attend the meeting
B:the order of the events to occur in the meeting
C:title of the meeting
D:the time and place
答案: 【people who attend the meeting;
the order of the events to occur in the meeting;
title of the meeting;
the time and place】

30、多选题：
Which of the following expressions is correct?( )
选项：
A:Points in discussion will usually proceed “The following points were raised in discussion” and will then set out, in separate paragraphs or in point form.
B:The opening statement of a minutes contains the reasons advanced in the meeting for the decision.
C:The sole purpose of the opening statement is to make the subsequent discussion intelligible without reference to other documents.
D:Points in discussion of the minutes should be impersonal.
答案: 【Points in discussion will usually proceed “The following points were raised in discussion” and will then set out, in separate paragraphs or in point form.;
The sole purpose of the opening statement is to make the subsequent discussion intelligible without reference to other documents. ;
Points in discussion of the minutes should be impersonal.】

31、多选题：
Which one of the follwing expressions is correct?( )
选项：
A:In your meeting invitation, list the action items and request that attendees come prepared to address these issues.
B:People will be more likely to participate in a meeting, by asking questions or offering feedback, if they know what is going to be covered.
C:Meetings are work, just as in any other work activity. Therefore, the more preparation you have done, the better the results you can expect.
D:In order to keep the meeting on task and within the set amount of time, it is important to have an agenda.
答案: 【In your meeting invitation, list the action items and request that attendees come prepared to address these issues.;
People will be more likely to participate in a meeting, by asking questions or offering feedback, if they know what is going to be covered. ;
Meetings are work, just as in any other work activity. Therefore, the more preparation you have done, the better the results you can expect.;
In order to keep the meeting on task and within the set amount of time, it is important to have an agenda.】

32、判断题：
The best way to call a meeting is to inform each participant individually by phone.（ ）
选项：
A:错
B:对
答案: 【错】

33、判断题：
When organising a meeting, do remember to plan ahead before sending out the meeting notification.（ ）
选项：
A:错
B:对
答案: 【对】

34、判断题：
When organising a meeting, make sure that all interested parties are invited.( )
选项：
A:错
B:对
答案: 【对】

35、单选题：
Do you have anything______?( )
选项：
A:declared
B:to declared
C:declare
D:declaring
答案: 【to declared】

36、单选题：
Do I have to pay duty______ it?( )
选项：
A:for
B:at
C:in
D:on
答案: 【on】

37、单选题：
Well, would you mind ________your suitcase?( )
选项：
A:to open
B:opening
C:opened
D:open
答案: 【opening】

38、单选题：
I’d like______ a room for two nights.( )
选项：
A:booked
B:to book
C:book
D:booking
答案: 【to book】

39、单选题：
I’m very sorry we can’t help you_____ this occasion. Thank you for calling.( )
选项：
A:for
B:in
C:at
D:on
答案: 【on】

40、单选题：
All the single rooms _____ the park have been booked.( )
选项：
A:overlooked
B:to overlook
C:overlooking
D:overlook
答案: 【overlooking】

41、多选题：
Business travel requires careful preparation. Specifically, you need to take care of the following items:( )
选项：
A:Pack smartly.
B:Learn culture.
C:Claim expenses.
D:Keep time.
答案: 【Pack smartly.;
Learn culture. ;
Claim expenses.;
Keep time.】

42、多选题：
Which one of the following belongs to the tips of hotel check-out?( )
选项：
A:When checking out, be sure to review your entire bill.
B:Don’t leave a tip.
C:Do a complete sweep of the room.
D:Take your time packing before you check out.
答案: 【When checking out, be sure to review your entire bill. ;
Do a complete sweep of the room. ;
Take your time packing before you check out.】

43、判断题：
Brush up on table manners and the basics of business etiquette before you go. This may help you avoid inappropriate behavior in a different culture. （ ）
选项：
A:对
B:错
答案: 【对】

44、判断题：
If you're pressed for time, you can’t always call the front desk and request a late check out, which will often buy you another hour.( )
选项：
A:对
B:错
答案: 【错】

45、判断题：
Check that all of the charges are exact, and make sure you have a paper statement or receipt to walk away with.( )
选项：
A:对
B:错
答案: 【对】

46、单选题：
State Grid Corporation of China (SGCC) was established______December 29th, 2002.( )
选项：
A:for
B:at
C:in
D:on
答案: 【on】

47、单选题：
About how to make an effective company presentation, which one is not correct ? ( )
选项：
A:Keep confident
B:A long introduction
C:Speak with passion
D:Make a first good impression
答案: 【A long introduction】

48、多选题：
A general overview of a company usually includes________.( )
选项：
A:position in a specific business area
B:founding time, headquarter and so on
C:business scope
D:nature of business
答案: 【position in a specific business area;
founding time, headquarter and so on;
business scope;
nature of business】

49、多选题：
How to keep confident while making an effective company presentation?( )
选项：
A:Remember careful preparation provides the solid ground you need to support your self-confidence.
B:To have faith in yourself and your message, explore all phases of your subject and ask yourself how your talk will help the audience to get what they want.
C:Tell yourself you can do it and that you are more qualified than any member of the audience to give this presentation.
D:You must be inspired by the deep belief that you can succeed.
答案: 【Remember careful preparation provides the solid ground you need to support your self-confidence.;
To have faith in yourself and your message, explore all phases of your subject and ask yourself how your talk will help the audience to get what they want. ;
Tell yourself you can do it and that you are more qualified than any member of the audience to give this presentation.;
You must be inspired by the deep belief that you can succeed.】

50、判断题：
It is advised to start the company profile with a focused introduction that reflects the management style.( )
选项：
A:对
B:错
答案: 【对】

51、判断题：
In a company profile, try to make use of idioms and phrases.( )
选项：
A:错
B:对
答案: 【错】

52、判断题：
We needn’t to keep the business profile up-to-date.( )
选项：
A:错
B:对
答案: 【错】

53、判断题：
Write the Company History in Chronological Order is necessary for a company profile.( )
选项：
A:错
B:对
答案: 【对】

54、判断题：
We needn’t to keep a clear format throughout while crearting a company profile.( )
选项：
A:对
B:错
答案: 【错】

55、判断题：
Anticipate what your audience wants to know. Once you know their need, you can figure out how to “sell” the benefits of your topic to them.( )
选项：
A:对
B:错
答案: 【对】

56、判断题：
You don’t need to give the customers the actual price when you sell a product. ( )
选项：
A:错
B:对
答案: 【错】

57、判断题：
In order to get the best buy, customers like to shop around before making up their mind, so you need to compare your products with your competitors or the last generation in your introduction ( )
选项：
A:对
B:错
答案: 【对】

58、判断题：
You need to use the comparative or superlative, when you compare two things or more than two things( )
选项：
A:错
B:对
答案: 【对】

59、判断题：
In order to make a great sale, the seller can sugar-coat the products. ( )
选项：
A:对
B:错
答案: 【错】

60、多选题：
When you make a product introduction, which of following information you need to talk? ( )
选项：
A:Price
B:Discount
C:After-sales service
D:Color
答案: 【Price;
Discount;
After-sales service;
Color】

61、多选题：
Which of the following words can be used to describe appearance? ( )
选项：
A:Small
B:Elegant
C:Stylish
D:Washable
答案: 【Small;
Elegant;
Stylish】

62、多选题：
Which of following words can be used to describe quality and performance ( )
选项：
A:Waterproof
B:Small
C:Battery-operated
D:Sound-proof
答案: 【Waterproof;
Battery-operated ;
Sound-proof】

63、多选题：
When you compare your products with your competitors or last generation, you may use__( )
选项：
A:It is competitively priced.
B:Compared with its last generation, the new model is smaller, lighter and its design is more people-friendly
C:Our latest cellphone is much lighter and slimmer than its competitor.
D:Compared with other competing products, ours looks better and is lower in price.
答案: 【Compared with its last generation, the new model is smaller, lighter and its design is more people-friendly ;
Our latest cellphone is much lighter and slimmer than its competitor.;
Compared with other competing products, ours looks better and is lower in price.】

64、多选题：
Which of following words you can use to describe the style of a product? ( )
选项：
A:Stylish
B:Washable
C:Distinctive
D:Elegant
答案: 【Stylish;
Distinctive ;
Elegant】

65、多选题：
When you purchase a new product, what would you know about it before purchase? ( )
选项：
A:How long/wide/high is it?
B:How many colors does it come in?
C:What’s it made of ?
D:What does the guarantee cover?
答案: 【How long/wide/high is it?;
How many colors does it come in?;
What’s it made of ?;
What does the guarantee cover?】

66、多选题：
If the guest has an appointment in advance, you need to ____. ( )
选项：
A:let the guest go directly into your boss's office
B:if you are not busy, you can accompany the visitor to your boss's office
C:confirm by checking the record first
D:allow the guest in and show him the direction.
答案: 【if you are not busy, you can accompany the visitor to your boss's office;
confirm by checking the record first;
allow the guest in and show him the direction.】

67、多选题：
The typical procedure of receiving visitors including_____.( )
选项：
A:talking with the clients
B:extending your greeting
C:registering
D:conforming the appointment
答案: 【extending your greeting;
registering;
conforming the appointment】

68、多选题：
When receiving visitors as the receptionist, you should be_____.( )
选项：
A:patient
B:polite
C:prepared
D:professional
答案: 【patient;
polite;
prepared;
professional】

69、多选题：
You need to figure out the following details from your guest before receiving visitors at the airport_______. ( )
选项：
A:when and where does he get on board?
B:How's the weather condition?
C:What's his flight number?
D:How long is the journey?
答案: 【when and where does he get on board?;
How's the weather condition? ;
What's his flight number?;
How long is the journey?】

70、多选题：
After meeting your client at the airport, a small talk is necessary following the greeting. You can say:_______. ( )
选项：
A:How was your trip going?
B:How do you think about the contract?
C:Are you feeling any jet lag?
D:Is this your first trip to China?
答案: 【How was your trip going?;
Are you feeling any jet lag?;
Is this your first trip to China?】

71、判断题：
If you're sitting behind a reception desk, you're the first person to interact with a visitor, and you can set the tone for the visit. ( )
选项：
A:错
B:对
答案: 【对】

72、判断题：
If you are on a business call, focus on the call when visitors approached your desk. ( )
选项：
A:错
B:对
答案: 【错】

73、判断题：
Be helpful when receiving visitors at the airport.( )
选项：
A:对
B:错
答案: 【对】

74、判断题：
If you haven't meet your client before, you'd better take your guest's picture with you when meeting him at the airport. ( )
选项：
A:对
B:错
答案: 【对】

75、判断题：
After checking in at the hotel, you can go directly without sending your guest into his room because he can do it by himself. （ ）
选项：
A:对
B:错
答案: 【错】

76、单选题：
The first step of inviting business partners to dinner is to___ ( )
选项：
A:prepay the bill
B:send out your invitation
C:reserve a table
D:order food
答案: 【send out your invitation】

77、单选题：
At formal dinners, keep an eye out for_______, which direct you where to sit. ( )
选项：
A:place cards
B:table
C:guests
D:host and hostess
答案: 【place cards】

78、单选题：
After you have finished your dinner, place your napkin on the table to the _______of your plate. ( )
选项：
A:right
B:back
C:left
D:middle
答案: 【left】

79、多选题：
The invitation letter should contain all the important information about the dinner your guests need to know, including_____.( )
选项：
A:the address of the venue
B:the name of the restaurant
C:time
D:date
答案: 【the address of the venue;
the name of the restaurant;
time;
date】

80、多选题：
Small talks are important over dinner with business partners, which can _____.( )
选项：
A:show friendliness and good manners
B:make time pass pleasantly
C:break the silence
D:make our guests feel relaxed
答案: 【show friendliness and good manners ;
make time pass pleasantly;
break the silence;
make our guests feel relaxed】

81、判断题：
You should wait until all the members of your group have been served before picking up your fork. ( )
选项：
A:对
B:错
答案: 【对】

82、判断题：
If you are at a buffet, you may start as you get your dishes. ( )
选项：
A:对
B:错
答案: 【错】

83、判断题：
When having western dinners ,you should start with the utensil that is nearest from your plate. ( )
选项：
A:错
B:对
答案: 【错】

84、判断题：
There is no telling of racial, ethnic, and sexually oriented jokes, when dining with foreign business clients. ( )
选项：
A:对
B:错
答案: 【对】

85、判断题：
The chairs nearest to the host have long been considered places of honor, especially on the host's or hostess's left hand.（ ）
选项：
A:对
B:错
答案: 【错】

86、单选题：
______ are used to show relationships between different data series that are independent of each other. In this case, the height or length of the bar indicates the measured value or frequency. ( )
选项：
A:diagram
B:line chart
C:pie chart
D:bar chart
答案: 【bar chart】

87、单选题：
______ can show dependencies between two objects during a particular period. ( )
选项：
A:line chart
B:pie chart
C:diagram
D:bar chart
答案: 【line chart】

88、单选题：
_______represents a percentage distribution. ( )
选项：
A:line chart
B:bar chart
C:pie chart
D:diagram
答案: 【pie chart】

89、单选题：
_______is the word for the movement which shows things up and down without a pattern. ( )
选项：
A:plummet
B:recovery
C:pick up
D:fluctuate
答案: 【fluctuate】

90、多选题：
If it decreases in a rapid way, we can use the following verbs_____.( )
选项：
A:collapse
B:slide
C:plummet
D:plunge
答案: 【collapse ;
slide ;
plummet ;
plunge】

91、判断题：
One of the most important goals of a company performance presentation is to build a shared sense of community. ( )
选项：
A:对
B:错
答案: 【对】

92、判断题：
An effective company performance should be a candid, evenhanded accounting of results against objectives. ( )
选项：
A:对
B:错
答案: 【对】

93、判断题：
At the end of each financial year, companies release a report on company performance, mainly about how the business ran in the coming year. ( )
选项：
A:错
B:对
答案: 【错】

94、判断题：
In order to create an effective company performance, you need to clarify your content and make sure your delivery is streamlined and engaging. ( )
选项：
A:错
B:对
答案: 【对】

95、判断题：
Introducing the company performance involves no participating of the employees. ( )
选项：
A:错
B:对
答案: 【错】

96、单选题：
It is unnecessary to put a signature when ending a memo because there is a ( ) line.
选项：
A:To
B:Subject
C:From
D:Date
答案: 【From】

97、单选题：
Margaret Anderson, Director of Personnel has requested this report on employee benefits satisfaction.” This sentence can be used in the ( ) section on a report.
选项：
A:methods
B:proceedings
C:introduction
D:findings
答案: 【introduction】

98、单选题：
The principle of ( ) means you have to write your letter with a “You-attitude”.
选项：
A:Courtesy
B:Completeness
C:Conciseness
D:Clearness
答案: 【Courtesy】

99、多选题：
Which of the following are correct to show the date? ( )
选项：
A:17 July, 2018
B:7/17/2018
C:17/7/2018
D:July 17, 2018
答案: 【17 July, 2018;
July 17, 2018】

100、多选题：
( ) are some optional parts in a business letter?
选项：
A:Reference No.
B:Subject
C:Attention
D:Enclosure
答案: 【Reference No.;
Subject;
Attention;
Enclosure】