MOOC 城市轨道交通客运服务英语口语(武汉铁路职业技术学院)1449972178 最新慕课完整章节测试答案
unit 1 Entering Metro Station
UNIT1-LESSON4
1、多选题：
When a a passenger littering or spiting in the station,what should we do as station officers?
选项：
A: a station officer should go up and stop the passenger immediately.
B: a station officer should pick up the garbage and throw it into the trash can.
C: a station officer should call a cleaner to come and clean up the mess.
D: a station officer should ask the passenger to leave the station immediately.
答案: 【 a station officer should go up and stop the passenger immediately.;
a station officer should pick up the garbage and throw it into the trash can.;
a station officer should call a cleaner to come and clean up the mess.】
2、多选题：
When a passenger smoking in the station, what should we do as station officers?
选项：
A: a station officer should go up and put off the cigarette immediately.
B: a station officer should stop the passenger and ask him to put off the cigarette immediately.
C: a station officer should tell the passenger to care for maintaining the public health.
D: a station officer should tell the passenger to go away straightly.
答案: 【 a station officer should stop the passenger and ask him to put off the cigarette immediately.;
a station officer should tell the passenger to care for maintaining the public health.】
UNIT1-LESSON5
1、多选题：
When a station officer sees an inconvenient old people in the station, what shouldn’t he or she do?
选项：
A: A station officer should turn around and go away immediately.
B: A station officer should go up and ask the inconvenient old people if he needs some help.
C: A station officer should advise the inconvenient old people to take another transportation.
D: A station officer may suggest the inconvenient old people take the lift.
答案: 【 A station officer should turn around and go away immediately.;
A station officer should advise the inconvenient old people to take another transportation.】
2、多选题：
If an old lady falls over by herself, what should a station officer do?
选项：
A: A station officer should stay away and call the police.
B: A station officer should come up and ask whether the old lady gets hurt or not.
C: A station officer should call 112 for doctor’s help when he or she confirms that the old lady gets hurt.
D: A station officer should help the old lady get up when he or she confirms that the old lady is alright.
答案: 【 A station officer should come up and ask whether the old lady gets hurt or not.;
A station officer should call 112 for doctor’s help when he or she confirms that the old lady gets hurt.;
A station officer should help the old lady get up when he or she confirms that the old lady is alright.】
UNIT2-LESSON1
1、多选题：
When a passenger ‘s cash was returned by the TVM repeatedly, what should a station officer do?
选项：
A: A station officer should check whether the passenger’s operation procedure is correct and help the passenger buy tickets.
B: A station officer should guide the passenger to buy tickets on other machines when he or she confirms the TVM is broken.
C: A station officer may advise the passenger to pay for the journey by mobile App via Bluetooth.
D: A station officer may advise the passenger to buy tickets by weChat or Alipay on the TVM.
答案: 【 A station officer should check whether the passenger’s operation procedure is correct and help the passenger buy tickets.;
A station officer should guide the passenger to buy tickets on other machines when he or she confirms the TVM is broken.;
A station officer may advise the passenger to pay for the journey by mobile App via Bluetooth.;
A station officer may advise the passenger to buy tickets by weChat or Alipay on the TVM.】
2、多选题：
When there are many passengers waiting out of the ticket booth to buy tickets with cash, what should a station officer do?
选项：
A: A station officer may take the money and buy the ticket for the passengers on the TVM.
B: A station officer may guide the passengers to go across the hall and buy tickets at another ticket booth.
C: A station officer should maintain the order of the line and tell everyone to wait patiently.
D: A station officer may advise the passengers holding cash to buy ticket on the TVM with 5 yuan or 10 yuan.
答案: 【 A station officer may guide the passengers to go across the hall and buy tickets at another ticket booth.;
A station officer should maintain the order of the line and tell everyone to wait patiently.;
A station officer may advise the passengers holding cash to buy ticket on the TVM with 5 yuan or 10 yuan.】
UNIT2-LESSON2
1、多选题：
When we can’t sell a passenger a round-trip ticket, what should we do as the station officers?
选项：
A: The station officer should explain the reason why there’s no round-trip ticket patiently.
B: The station officer could advise the passenger to buy one-way ticket and get another one-way ticket on the way back.
C: The station officer could advise the passenger to buy a prepaid transportation card.
D: The station officer could advise the passenger to download a payment app and pay for the journey conveniently.
答案: 【 The station officer should explain the reason why there’s no round-trip ticket patiently.;
The station officer could advise the passenger to buy one-way ticket and get another one-way ticket on the way back.;
The station officer could advise the passenger to buy a prepaid transportation card.;
The station officer could advise the passenger to download a payment app and pay for the journey conveniently.】
2、多选题：
Accord to the metro ticketing rules, when a station officer finds that the passenger’s certificate is not valid for changing a ticket, what should he or she do?
选项：
A: The station officer should explain the reason why the ticket can’t be changed by the invalid certificate patiently.
B: The station officer could advise the passenger to buy the ticket by cash, the prepaid card or the mobile payment.
C: The station officer may throw the certificate out of the booth window and say no to the passenger directly.
D: If the passenger stays for a long time and insists that his certificate is valid and a ticket should be changed, the station officer may ask for other staff’s help.
答案: 【 The station officer should explain the reason why the ticket can’t be changed by the invalid certificate patiently.;
The station officer could advise the passenger to buy the ticket by cash, the prepaid card or the mobile payment.;
If the passenger stays for a long time and insists that his certificate is valid and a ticket should be changed, the station officer may ask for other staff’s help.】
UNIT2-LESSON3
1、多选题：
Accord to the metro ticketing rules, when a station officer finds that the passenger’s certificate is not valid for changing a ticket, what should he or she do?
选项：
A: The station officer should explain the reason why the ticket can’t be changed by the invalid certificate patiently.
B: The station officer could advise the passenger to buy the ticket by cash, the prepaid card or the mobile payment.
C: The station officer may throw the certificate out of the booth window and say no to the passenger directly.
D: If the passenger stays for a long time and insists that his certificate is valid and a ticket should be changed, the station officer may ask for other staff’s help.
答案: 【 The station officer should explain the reason why the ticket can’t be changed by the invalid certificate patiently.;
The station officer could advise the passenger to buy the ticket by cash, the prepaid card or the mobile payment.;
If the passenger stays for a long time and insists that his certificate is valid and a ticket should be changed, the station officer may ask for other staff’s help.】
2、多选题：
When we can’t sell a passenger a round-trip ticket, what should we do as the station officers?
选项：
A: The station officer should explain the reason why there’s no round-trip ticket patiently.
B: The station officer could advise the passenger to buy one-way ticket and get another one-way ticket on the way back.
C: The station officer could advise the passenger to buy a prepaid transportation card.
D: The station officer could advise the passenger to download a payment app and pay for the journey conveniently.
答案: 【 The station officer should explain the reason why there’s no round-trip ticket patiently.;
The station officer could advise the passenger to buy one-way ticket and get another one-way ticket on the way back.;
The station officer could advise the passenger to buy a prepaid transportation card.;
The station officer could advise the passenger to download a payment app and pay for the journey conveniently.】
UNIT3-LESSON1
1、多选题：
If a passenger enters ticket gate with an excessive large suitcase that he can’t get through, what should we do as the station officers?
选项：
A: He or she should open the access door after the passenger touches in and assist the passenger to get through.
B: He or she should remind the passenger with huge suitcase to take the lift for safety.
C: He or she should tell the staff on the platform to assist the passenger.
D: He or she should stop the passenger and refuse him to enter the gate because of the huge suitcase.
答案: 【 He or she should open the access door after the passenger touches in and assist the passenger to get through.;
He or she should remind the passenger with huge suitcase to take the lift for safety.;
He or she should tell the staff on the platform to assist the passenger.】
2、多选题：
When an old passenger enters ticket gate for the first time, what should we do as the station officers?
选项：
A: He or she should go up and ask if there’s anything he or she can do to help.
B: He or she should go away if the old passenger doesn’t ask for help.
C: He or she should guide the old passenger to touch in or scan in.
D: After the old passenger enters the gate, he or she should remind him to going downstairs to the platform and watch the steps.
答案: 【 He or she should go up and ask if there’s anything he or she can do to help.;
He or she should guide the old passenger to touch in or scan in.;
After the old passenger enters the gate, he or she should remind him to going downstairs to the platform and watch the steps.