MOOC 2021秋职业发展英语SPOC(哈尔滨工业大学（深圳）)1464806180 最新慕课完整章节测试答案
Business Etiquette I 职场必备商务礼仪I
文章目录
第三周单元测试
1、单选题：
How can you sit during a formal meal?
选项：
A: Lean down to your plate.
B: Lean on your arm while eating.
C: Sit up straight at the table.
D: Rest your arm on the table.
答案: 【 Sit up straight at the table.】
2、单选题：
How can you handle Napkin in a formal dinner?
选项：
A: Place the napkin in your lap upon seating.
B: Place the napkin on the table upon seating.
C: Place the napkin on your chest upon seating.
D: Place the napkin under your neck upon seating.
答案: 【 Place the napkin in your lap upon seating.】
3、单选题：
How can you use knife and forks?
选项：
A: Follow the “outside-out” rule.
B: Follow the “outside-in” rule.
C: Follow the “inside-out” rule.
D: Follow the “inside-in” rule.
答案: 【 Follow the “outside-in” rule.】
4、单选题：
When can you leave the table?
选项：
A: One should not leave the table before the host or the eldest person finishes his or her food.
B: It is considered impolite to leave the table without asking for permission.
C: Children are often expected to ask permission to leave the table at the end of the meal.
D: All of the three.
答案: 【 All of the three.】
5、单选题：
Where was the word “etiquette” originated?
选项：
A: In Grace.
B: In China.
C: In France.
D: In Italy.
答案: 【 In France.】
6、单选题：
Who has espoused the well-known principle “Do not do to others what you do not want done to yourself”?
选项：
A: Confucius
B: Louis XIV
C: Aristotle
D: Socrates
答案: 【 Confucius】
7、单选题：
Why is etiquette important in today’s society?
选项：
A: It protects the feelings of others.
B: It makes communication clearer.
C: It makes good first impressions.
D: All of the three.
答案: 【 All of the three.】
8、单选题：
What is polite in public places?
选项：
A: Holding the door open for those behind you.
B: Respecting the personal space of others.
C: Saying “please” and “thank you”.
D: All of the three.
答案: 【 All of the three.】
9、单选题：
What is polite while smoking?
选项：
A: Check for no smoking signs before you light up.
B: Ask those sitting close to you if they mind before you light up.
C: If you are a non-smoker, don’t react violently to someone who lights up near you.
D: All of the three.
答案: 【 All of the three.】
10、单选题：
What is polite when considering noise?
选项：
A: Do not yell or laugh so loud as to disturb or annoy others.
B: Do not talk on your cell phone or play music very loudly.
C: Do not argue in public and say critical things.
D: All of the three.
答案: 【 All of the three.】
11、单选题：
Which one is NOT correct concerning to postures?
选项：
A: As a lady, sit with knees close together.
B: Let your arms fall naturally at your sides.
C: When standing, keep your back straight and your stomach out.
D: Walking with good posture is an extension of standing with good posture.
答案: 【 When standing, keep your back straight and your stomach out.】
12、单选题：
Which one is NOT the power of smiling according to the TED talk?
选项：
A: Make you look great and competent.
B: Make you earn a lot of money.
C: Reduce your stress or improve your marriage
D: Help you live a longer, healthier, and happier life.
答案: 【 Make you earn a lot of money.】
13、单选题：
How can you let go of anger?
选项：
A: Take deep, steady breaths to release some tension.
B: Work on practicing forgiveness in your daily life.
C: Try to have empathy for the other person.
D: None of the three.
答案: 【 Take deep, steady breaths to release some tension.】
14、单选题：
How can you become a decent person?
选项：
A: Be dependable.
B: Avoid judgement.
C: Provide support.
D: All of the three.
答案: 【 All of the three.】
15、单选题：
How can you help people around you as a gentleman?
选项：
A: Offer to help people get their grocery bags to the car.
B: Wait an extra few seconds to hold the door for the person behind you.
C: Be on the lookout for people who could use some help but who may not want to ask for it.
D: All of the three.
答案: 【 All of the three.】
16、单选题：
How can you wear proper clothes as a gentleman?
选项：
A: Stick to appropriate dress codes.
B: Wear clothes that fit your body well.
C: Wear the right clothes for the occasion.
D: All of the three.
答案: 【 All of the three.】
17、单选题：
How can you be courteous to women?
选项：
A: Treat women with respect.
B: Be respectful to women in your actions.
C: Be respectful to women as you part ways in the evenings.
D: All of the three.
答案: 【 All of the three.】
18、单选题：
How can you be a gentleman to your girlfriend?
选项：
A: Give her unexpected gifts.
B: Stand up for your girlfriend.
C: Don’t make her do anything she’s not comfortable with.
D: All of the three.
答案: 【 All of the three.】
19、单选题：
What is the added bonus for standing and sitting up straight?
选项：
A: It is not a good posture.
B: It is not good for your back.
C: It will help you strengthen up your core.
D: It is a sign of a true lady.
答案: 【 It will help you strengthen up your core.】
20、单选题：
How can you behave like a lady?
选项：
A: Educate yourself.
B: Say please and thank you.
C: Be respectful toward others.
D: All of the three.
答案: 【 All of the three.】
21、单选题：
How can you dress elegantly as a lady?
选项：
A: Go bare-legged, and never wear tights or stockings.
B: Wear comfortable sweatpants or tracksuits while working.
C: Dress appropriately for your body type and the occasion.
D: Never wear skirts or dresses to bring out your femininity.
答案: 【 Dress appropriately for your body type and the occasion.】
22、单选题：
How can you be respectful when visiting others’ homes?
选项：
A: Allow the host or hostess to tell you where to sit.
B: Allow the host or hostess to tell you where to leave your purse.
C: Allow the host or hostess to tell you whether or not to take off your shoes.
D: All of the three.
答案: 【 All of the three.】
23、单选题：
What does RSVP mean?
选项：
A: Help, if you please.
B: Help, if you are not busy.
C: Reply, if you please.
D: Reply, if you are not busy.
答案: 【 Reply, if you please.】
24、单选题：
How could you introduce yourself?
选项：
A: Provide honorific information about yourself.
B: Give your full name when introducing yourself.
C: Never provide some information about yourself besides your name.
D: If someone forgets your name, never volunteer the information yourself.
答案: 【 Give your full name when introducing yourself.】
25、单选题：
How would you make proper eye contact when being introduced?
选项：
A: Make soft eye contact.
B: Never make eye contact.
C: Never maintain the eye contact while speaking.
D: Stare at the person with an intense pupil-to-pupil gaze.
答案: 【 Make soft eye contact.】
26、单选题：
Which one is NOT true about the personal space?
选项：
A: In Japan people prefer to stand further away.
B: In some European countries people tend to stand further away.
C: In most western countries, an arm’s length is an accepted norm.
D: Moving in too close or standing too far away can create discomfort.
答案: 【 In some European countries people tend to stand further away.】
27、单选题：
If you are a representative of the host, when should you arrive?
选项：
A: Just on time.
B: At least 10 minutes early.
C: At least 20 minutes early.
D: At least 30 minutes early.
答案: 【 At least 30 minutes early.】
28、单选题：
If you are the speaker, when do you need to arrive?
选项：
A: Just on time.
B: 10 minutes early.
C: 20 minutes early.
D: 30 minutes early.
答案: 【 30 minutes early.】
29、单选题：
Is it polite for you to arrive more than 10 minutes early for a casual dinner invitation as a common sense rule? Why or why not?
选项：
A: No, it is not. Because your host may not be at home.
B: No, it is not. Because your host may still be preparing for your visit.
C: Yes, it is. Because the host will feel obligated to accommodate you.
D: Yes, it is. Because the host need to find some place for you to sit, offer you coffee, etc.
答案: 【 No, it is not. Because your host may still be preparing for your visit.】
30、单选题：
What should you do when you are delayed?
选项：
A: Try to inform the people you cannot arrive on time.
B: Tell the people how long you are going to be delayed.
C: If the people cannot wait, reschedule your appointment.
D: All of the three.
答案: 【 All of the three.】
Business Etiquette II 职场必备商务礼仪II
第四周单元测试
1、单选题：
Which one is proper when making introductions？
选项：
A: For people with equal rank, introduce women to men.
B: In a business setting, gender, not rank, is more important.
C: Introduce the person of lesser importance to the person of higher importance.
D: Introduce the person of higher importance to the person of lesser importance.
答案: 【 Introduce the person of lesser importance to the person of higher importance.】
2、单选题：
What would you do when you are introduced?
选项：
A: Stand up, or at least try to rise.
B: Smile and make eye contact.
C: Extend your hand if you are in the position of authority.
D: All of the three.
答案: 【 All of the three.】
3、单选题：
Which one is NOT an appropriate handshaking behavior?
选项：
A: Keep the handshake firm.
B: Keep the handshake brief.
C: On being introduced, offer your left hand.
D: If you offer a handshake and it is refused, withdraw your hand.
答案: 【 On being introduced, offer your left hand.】
4、单选题：
Which one is NOT an appropriate introduction order?
选项：
A: Introducing men to women.
B: Introducing a single person to a group.
C: Introducing people to those in authority.
D: Introducing older people to younger people.
答案: 【 Introducing older people to younger people.】
5、单选题：
How to make your business card look professional?
选项：
A: Use a standard sized business card.
B: Bear your name, position and responsibility on the card.
C: Bear the name of the business, address and your contact information.
D: All of the three.
答案: 【 All of the three.】
6、单选题：
Which is a bad behavior when you receive a business card?
选项：
A: Pause to look at it.
B: Write down some notes on someone’s card.
C: Take care when storing it to show that it is valuable to you.
D: All of the three.
答案: 【 Write down some notes on someone’s card.】
7、单选题：
How can you present your business card?
选项：
A: Use both hands when presenting business cards.
B: Hold each side with your thumbs and index finger.
C: Make it easy for the recipient to read the card.
D: All of the three.
答案: 【 All of the three.】
8、单选题：
Where is it inappropriate to hand out your business card?
选项：
A: At a funeral.
B: At a workplace.
C: At a dinner party.
D: None of the three.
答案: 【 At a funeral. 】
9、单选题：
How can people dress appropriately while working?
选项：
A: Men and women should adhere to the dress code.
B: Men should never wear sandals to the office.
C: Women should never dress provocatively in the office.
D: All of the three.
答案: 【 All of the three.】
10、单选题：
How can you make others feel comfortable?
选项：
A: Give credits and thanks to those who have helped you.
B: Be a loyal supporter of your boss in the office and in social situations.
C: Owning up to any mistakes you have made and offering to correct them.
D: All of the three.
答案: 【 All of the three.】
11、单选题：
How can you learn the values, policies, and procedures of a workplace?
选项：
A: From HR managers.
B: From in-house trainings.
C: From observing others.
D: All of the three.
答案: 【 All of the three.】
12、单选题：
What should you do while participating in a meeting?
选项：
A: Silence your cell phone or turn it off.
B: Give the speaker your full attention.
C: Say good-bye and thank speakers at the close of the meeting.
D: All of the three.
答案: 【 All of the three.】
13、单选题：
What is a polite behavior while waiting for an elevator?
选项：
A: Stand away from the doors.
B: Don’t board the elevator until everyone has gotten off.
C: Stand to the right of the door so that the left and middle is open for those getting off the elevator.
D: All of the three.
答案: 【 All of the three.】
14、单选题：
Which statement is NOT true about holding the door?
选项：
A: Don’t be the person asking for the elevator to be held.
B: Don’t hold the door if you are in an elevator full of people.
C: Don’t hold the door for a person approaching the elevator if you are alone in it.
D: Don’t hold the door for a friend or colleague who has taken a quick side-trip.
答案: 【 Don’t hold the door for a person approaching the elevator if you are alone in it.】
15、单选题：
Which one is a polite behavior while taking an elevator?
选项：
A: Move to the back.
B: Exit quickly.
C: Face forward.
D: All of the three.
答案: 【 All of the three.】
16、单选题：
Which one is an unnecessary movement that may annoy fellow passengers while taking an elevator?
选项：
A: Jiggling your leg.
B: Pacing in the elevator.
C: Moving your arms.
D: All of the three.
答案: 【 All of the three.】
17、单选题：
Which one is NOT a polite behavior while taking phone calls?
选项：
A: Answer the phone with an off-color joke.
B: Simply say “Hello!” and wait for the caller’s reply.
C: Always answer the phone warmly and with enthusiasm.
D: If possible, answer your home phone before the fourth ring.
答案: 【 Answer the phone with an off-color joke.】
18、单选题：
If the call is not for you, what should you NOT do?
选项：
A: Set the phone down while you get the person.
B: Ask the person politely to wait while you get the person asked for.
C: Cover the receiver and shout for the other person at the top of your lungs.
D: None of the three.
答案: 【 Cover the receiver and shout for the other person at the top of your lungs.】
19、单选题：
What can be used to tell the caller whether you are focusing on him or not?
选项：
A: Your responses.
B: How often you respond.
C: The inflection of your voice.
D: All of the three.
答案: 【 All of the three.】
20、单选题：
Which one is a polite rule for cell phone use?
选项：
A: Talk on your cell phone in a restaurant.
B: Download annoying or overly loud ring tones.
C: Answer cell phone calls when you are with others.
D: Do not wear earpieces when you are not talking on the phone.
答案: 【 Do not wear earpieces when you are not talking on the phone. 】
21、单选题：
What is the phone etiquette at the office?
选项：
A: Be respectful to whoever answers the phone.
B: Before putting someone on hold, make sure this is okay with the caller.
C: Give your name, department, and the company name clearly and slowly.
D: All of the three.
答案: 【 All of the three.】
22、单选题：
When you speak to someone face-to-face, what can be used to give additional meaning to your words?
选项：
A: Intonation.
B: Body language.
C: Facial expression.
D: All of the three.
答案: 【